Refund Policy

Refund Policy

Last Updated: June 2026

At getqbhelp, customer satisfaction is important to us. This Refund Policy explains your rights and our procedures regarding returns, cancellations, and refunds.

Company Information

SELFLESSLY SELFISH LTD
Company Registration Number: 17266607

Registered Office Address:
28 Elvington Road
Liverpool
United Kingdom
L38 9AN

Email: info@getqbhelp.com

Telephone: +44 7848 189018

1. 14-Day Return Policy

We offer free returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be returned within 14 days of delivery.

  • The item should be returned in its original condition where reasonably possible.

  • The item should include all original accessories and packaging where applicable.

2. How to Request a Return

To request a return, please contact us at:

Email: info@getqbhelp.com

Please include:

  • Your order number

  • Your full name

  • A description of the item(s) being returned

Our support team will provide return instructions.

3. Free Returns

We provide free return shipping for eligible returns within the United Kingdom.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds are typically processed within 5–7 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

Where appropriate, we may offer:

  • A replacement;

  • A repair;

  • A full refund;

  • Any other remedy required under the Consumer Rights Act 2015.

6. Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

7. Contact Us

For any refund or return enquiries, please contact:

Email: info@getqbhelp.com

Telephone: +44 7848 189018